Terms & Conditions

TERMS & CONDITIONS

Please read this information carefully as it contains important details about our store policy that may apply to you.
At NickyNicoleHair LLC, customer satisfaction is our #1 goal. We stand behind the quality of our products. We believe we can work together with our clients to make every purchase a positive experience. Our hair is carefully hand inspected before leaving our warehouse. 100% Money back GUARANTEED If you're unhappy with your order, or if you select the wrong color, simply send the hair extensions/closure/frontal/wig back to us in good condition within 30 days for a full refund or exchange.
All terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged.
We have zero tolerance for credit card fraud and theft of our merchandise. Any fraudulent purchases will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send documentation before your shipment is released. If this is necessary a representative will contact you promptly after your order has been placed. This may delay the shipping of your order. 

ACCOUNTS

Accounts created are at our sole discretion and are used for placing orders/adjusting account user information/tracking packages, etc. To our sole discretion, we have the right to create/disable/adjust any account through our system for any reason. We will never sell or use the information for marketing purposes that have not been granted permission to prior. We also hold the right to refuse/refund/decline purchases as we see fit for any reason.

TEXTURE DISCLAIMER

Our Cambodian human hair is distinct, and no two heads of hair are exactly alike. Our pictures are meant to give you a good idea of our textures. When you place an order with us you will notice that there will be some variation between our pictures and that of the hair you receive. This is not avoidable nor should it be. It is part of the fun of buying and wearing premium quality Pure Cambodian hair. Our hair is beautiful and unique, just like you!

COLOR DISCLAIMER

Since we only supply Cambodian hair it comes in natural shades of 1 (Black), 613 (Blonde)

[warning]Refunds and/or exchanges WILL NOT be issued for dissatisfaction with texture or color![/warning]

PAYMENT TERMS

All terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged. We have zero tolerance for Credit card fraud and theft of our merchandise. Any fraudulent purchases will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you may be required to fill out a credit card authorization form and send documentation before your shipment is released. If this is necessary a representative will contact you promptly after your order has been placed. This may delay the shipping of your order.

***Once successful payment is made, there are NO CANCELLATIONS/MODIFICATIONS/ADJUSTMENTS/etc. of the order!

ORDER PROCESSING

Our business hours are Monday through Friday from 10:00 am to 7:00 pm PT. Orders placed over the weekend will begin processing the next business day unless it is a holiday. For Hair Bundles/Closure/Wig Orders, processing time is currently 7-14 Business Days (does not include weekends/holidays).

For real time processing time frames, please feel free to contact us to inquire. Once shipped, orders arrive within the time frame selected at checkout.

 

PRODUCT AVAILABILITY

If any product is out of stock, it will be shown as “sold out” and you will not be able to purchase that product. However you can send us an e-mail stating what item you want and your contact information. Once the product becomes available you will be sent a notification, we will not hold product for clients, the notification is a courtesy to let you know your product is back in stock.
Please note: Prices, specifications, and availability of products are subject to change without notice. Also, some items may be "out of stock" upon ordering demands and updates as well as product changes will be addressed via email before order is shipped out to ensure full satisfaction of our customers. This may delay processing and shipping time as we will wait to be updated on desired action from customer. We will ensure we process orders quickly once confirmation of desired action has been successfully made.